Shipping policy

At our brand, we aim to process and deliver your orders as quickly and smoothly as possible.

Order Processing (Handling Time)

* Non-customised products: Orders are processed and dispatched within 3–4 business days.

* Customised products: Orders are processed and dispatched within 5–6 business days, as additional time is required to prepare personalised items.

Please note that processing times may vary during festive seasons, sale periods, or due to operational circumstances.

Shipping & Delivery

Once dispatched, orders are typically delivered within 7–9 business days, depending on the delivery location and courier partner timelines.

Delays Beyond Our Control

While we do our best to ensure timely delivery, delays may occur due to unforeseen circumstances such as extreme weather conditions, floods, natural disruptions, courier delays, or other logistical challenges.

We appreciate your patience and understanding in such situations.

Order Tracking

Once the order is shipped, you will receive a shipping confirmation and tracking details to monitor the progress of your delivery.

For any queries regarding your order, please feel free to contact us on our email ID hello.kawaiito@gmail.com